A Facebook chatbot is an automated computer program that interacts with users via Messenger and answers customer questions using keyword recognition and preprogrammed replies. Facebook bots function like website chatbots, but users can only access them by messaging companies with Facebook business pages.

Often, fake accounts are run by bots. The bots are typically controlled by malicious actors for various purposes, including: Artificially amplifying the popularity of a person or movement. Influencing politics, including elections.